Cancelation Policy

Your rental rate is calculated based on the information provided at the time of booking. Any change to a reservation will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to:

  • Drop off location
  • Pick up date and time
  • Drop off time and date
  • Vehicle package
  • All other vehicle add-ons

Any changes to a reservation must be done by emailing hello@orcascars.com. Please include your reservation number in the subject of your email.

If a reservation is canceled 24 hours before the Pick Up Time, we will refund your full prepaid amount. A $50 cancellation fee will also be assessed.

If a reservation is canceled less than 24 hours before the Pick Up Time, we will refund your full prepaid amount, less a full day’s rental rate.

If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick-Up Date, or if you fail to comply with the Terms of the Rental Agreement, no portion of the prepaid amount will be refunded.

Refunds will go back on the card that the original reservation was made on.

 

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